Shipping & Returns
Orders are processed within 72 hours of placing your order and arrives in approximately 3-5 business days after processing time. If hair is ordered during a promotional sale, please expect an additional 3-5 business days to be added to the total processing and shipping time. If a Glam Frontal is included in your order, please expect an additional 2-3 business days for your order to be processed. If order is not in stock your hair will ship when order becomes available and an email will be sent directly to you.
We currently offer Flat Rate Shipping! Saturday delivery is only available for Ground orders. (Delivery does not occur on Sundays or holidays.)
We also offer FREE standard shipping on all U.S. orders over $200 (before tax & discounts) no code needed.
If your order is placed over the weekend or on a holiday, it will not be processed until the following business day. Once your order has been shipped, you will be notified via email with tracking a number.
Ground Shipping — $7.95 flat rate (under $200 purchase)
Returns & Exchanges
We offer a 100% Satisfaction Guarantee on our products. All sales are final.
Due to Federal Law, we do not accept returns of used human hair products, due to hygienic reasons.
Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void.
We DO NOT accept any human hair that has been installed or altered (washed, brushed, combed or cut). We suggest that you inspect the hair without opening the bundles to make sure the product is to your satisfaction.
If it’s determined that CherGlam is the party at fault, we will exchange the product at no additional cost to the customer.
Exchanges can be done within 5 days of receiving your bundles if you need to change the texture or length of the hair you purchased. However, please contact us within 5 days of receiving your package to qualify for an exchange. Exchanges are null and void after the 5th day of package received. If the requested lengths or textures change, we will adjust the cost of your order. Any hair extensions that is not in its original state and have been altered in any form whether, washed or worn in any way will not qualify for exchange. Exchanges and or price alterations will not be processed until the hair is received. We do not refund shipping charges under any circumstances.
1304 Sunset Blvd. Suite 106
West Columbia, SC 29601